User Behavior

Condition for After-
sales Service

After-sales Service Validity Period

Example

Days of Delivery

Confirmed Receipt

(45 days-Days of Delivery) ≥ days

7 Days

August 1: Uer submits a parcel for international delivery.
Cndepot dispatch the parcel on the same day. August 7: User A confirms receipt of the parcel on Cndepot platform.
After-sales Service Validity Period for the parcel of User: 7 days (August 7-August 14).

(45 days-Days of Delivery) < 7days Delivery

45 days-Days of Delivery Delivery

August 1: User submits a parcel for international delivery.
Cndepot dispatch the parcel on the same day. September 9: User A confirms receipt of the parcel on Cndepot platform.
After-sales Service Validity Period for the parcel of User A: 5days (September 9-September 14)

Unconfirmed Receipt

45 days-Days of Delivery Delivery

45 days-Days of Delivery Delivery

August 1: User submits a parcel for international delivery.
Cndepot dispatch the parcel on the same day. User A does not confirm receipt of the parcel on Cndepot platform.
After-sales Service Validity Period for the parcel of User A: End on the 45th day from August 1

Note:

1.Route to After-sales Service: ‘Parcel” -Corresponding Order- “Apply for After-sales Service” When you apply for after-sales service, please describe your problem in detail and upload photos of the packaging of the parcel as well as the products. Cndepot will process your application as soon as possible and reply with a solution (induding but not limited to refund, return, and exchange).
2.Cndepot have the right not to provide after-sales service for your parcel if the logistics updates shows your parcel has been received for no less than 3 days.